Call centers are getting more esteemed, their
image of being just a back-end operation has vastly transformed into a
corporate lifeline. Call centers are not just complaint room anymore.
Organizations have realized that call centers are capable of much more than
just handling complaints or queries.
Call centers generally require a large set-up with numerous facilities for its efficient working. Companies often avoid having it in-house, with a clear reason of it consuming a lot of cost & resources. Often companies with a small budget to occupy call center space or avoiding the expense in-house, look out for call center space.
Often companies look out for a space which infuses ease in their call center process. Space should also fit their monetary parameters, so fulfill their main aim of saving cost. What all a organization should look for when the call center process is on their mind. Here’s a broad look at what specifications are often considered of significance by them.
Seating
You can’t manage to deliver you best if your office space is not falling in your comfort zone. Comfortable seating is an essential of a call center design. Chairs need to be flexible for adjusting heights or armrests or seat back angle, etc. Easy adjustments control within reach while sitting. Many a times, different agents working for different hour-shifts need different adjustments. An optimum sitting arrangement will be to cater demands for every person type.
Scope to Move Around
An adjusting chair will work well for efficient sitting arrangements. Often, at times agents breaking their routine prefer to walk around the work surface and do their job. This becomes a welcome break from their usual routine. Allowing to sit or stand, such surfaces allow them to conduct their work while standing or moving out occasionally. To add that extra comfort such flexible work surfaces are accurate. These work really well for centers that are not keyboard dependent for their work.
Keyboard Adjustments
Call centers who work with a complete desktop set-up often find discomfort with sliding trays for keyboard. They prefer it close enough to their monitors. They want discomfort to be eliminated as much as possible. If keyboard trays are used (often they’re not), they should be adjustable so agents don’t have to twist their wrists when working.
Monitors
The monitor should be height adjustable as to meet the eye level comfort. A big screen on a large monitor is always pleasing to the eye; you can have more information appearing at once. This eliminates scrolling & scrolling downwards. Flat panel monitors are becoming a popular choice among call centers. This reduces energy consumption, occupies little space, and reduces workstation size. Look wise such monitors are pretty appealing.
Call centers generally require a large set-up with numerous facilities for its efficient working. Companies often avoid having it in-house, with a clear reason of it consuming a lot of cost & resources. Often companies with a small budget to occupy call center space or avoiding the expense in-house, look out for call center space.
Often companies look out for a space which infuses ease in their call center process. Space should also fit their monetary parameters, so fulfill their main aim of saving cost. What all a organization should look for when the call center process is on their mind. Here’s a broad look at what specifications are often considered of significance by them.
Seating
You can’t manage to deliver you best if your office space is not falling in your comfort zone. Comfortable seating is an essential of a call center design. Chairs need to be flexible for adjusting heights or armrests or seat back angle, etc. Easy adjustments control within reach while sitting. Many a times, different agents working for different hour-shifts need different adjustments. An optimum sitting arrangement will be to cater demands for every person type.
Scope to Move Around
An adjusting chair will work well for efficient sitting arrangements. Often, at times agents breaking their routine prefer to walk around the work surface and do their job. This becomes a welcome break from their usual routine. Allowing to sit or stand, such surfaces allow them to conduct their work while standing or moving out occasionally. To add that extra comfort such flexible work surfaces are accurate. These work really well for centers that are not keyboard dependent for their work.
Keyboard Adjustments
Call centers who work with a complete desktop set-up often find discomfort with sliding trays for keyboard. They prefer it close enough to their monitors. They want discomfort to be eliminated as much as possible. If keyboard trays are used (often they’re not), they should be adjustable so agents don’t have to twist their wrists when working.
Monitors
The monitor should be height adjustable as to meet the eye level comfort. A big screen on a large monitor is always pleasing to the eye; you can have more information appearing at once. This eliminates scrolling & scrolling downwards. Flat panel monitors are becoming a popular choice among call centers. This reduces energy consumption, occupies little space, and reduces workstation size. Look wise such monitors are pretty appealing.
Clearly,
companies realize that they can’t neglect the importance of a call center
service to their business. A strict attention is paid by them on the space for
a BPO
office in Gurgaon to meet their business demand.
No comments:
Post a Comment